Hey there! FREE shipping if you order more than $50.00

Frequently Asked Questions

Shipping

Shipping

Where does Jcollection ships from?

Jcollection currently ships to any street address in Singapore, excluding restricted areas e.g. Pulau Ubin. If you wish your order to be shipped to any other country, please write to us at princess@jcollection.sg.

We ship our orders via NinjaVan or Singpost. Please note that the courier only delivers within Singapore.

FREE Shipping Offer

Currently, 4 FREE shipping offers are available.

Shipping Method Minimum Purchase required for Free Shipping Eligible Countries & Regions Estimated Delivery Time (working days) Tracking Code
Express As little as SG$ 50* Most served countries 3-5
Premium Standard SG$ 50 USA, Canada, Australia, United Kingdom, New Zealand and The Russian Federation* 5-14 *
Standard SG$ 50 Most served countries 7-30* **
Expedited SG$ 140 The Russian Federation 7-14
United Kingdom 5-10
Selected EU countries 5-14

Remarks:

  • * Tracking service is provided by the Post Office.
  • * Minimum purchase amount depends on the shipping country or region. Please refer to the shipping rate table for details.
  • * Premium Standard shipments to The Russian Federation require an estimated 10-21 working days for delivery.
  • * When using Standard Shipping, delivery time and availability of Tracking is dependent on the shipping country or region. Please refer to the shipping rate table for details.

 
Note: These free shipping offers are effective starting February 7, 2018 (00:00 GMT)

Shipping Rates
Area Shipping Method Shipping Rate (Order Total#) Estimated Delivery Time (working days) Tracking Code
USA Express
Free
(SG$ 140 or more)
SG$ 17.54
(below SG$ 140)
3-5
Premium Standard
Free
(SG$ 50 or more)
SG$ 5.39
(below SG$ 50)
5-14
Selected US Territories
American Samoa, Guam, U.S. Virgin Islands, Federated States Of Micronesia, Northern Mariana Islands, Palau and Puerto Rico
Premium Standard
Free
(SG$ 50 or more)
SG$ 5.39
(below SG$ 50)
5-14
Canada Express
Free
(SG$ 220 or more)
SG$ 33.75
(below SG$ 220)
3-5
Premium Standard
Free
(SG$ 50 or more)
SG$ 6.74
(below SG$ 50)
5-14
Australia Express
Free
(SG$ 140 or more)
SG$ 17.54
(below SG$ 140)
3-5
Premium Standard*
Free
(SG$ 50 or more)
SG$ 5.39
(below SG$ 50)
5-14
United Kingdom Express
Free
(SG$ 220 or more)
SG$ 22.95
(below SG$ 220)
3-5
Expedited
Free
(SG$ 140 or more)
SG$ 17.55
(below SG$ 140)
5-10
Premium Standard
Free
(SG$ 50 or more)
SG$ 6.74
(below SG$ 50)
7-14
Selected EU countries
Austria, Belgium, Czech Republic, Denmark, Estonia, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden
Express
Free
(SG$ 220 or more)
SG$ 22.95
(below SG$ 220)
3-5
Expedited
Free
(SG$ 140 or more)
SG$ 17.55
(below SG$ 140)
5-14
Standard
Free
(SG$ 50 or more)
SG$ 6.74
(below SG$ 50)
7-30
Hong Kong Express / SF Express self-pickup
Free
(SG$ 50 or more)
SG$ 4.04
(below SG$ 50)
1-3
China* Express
Free
(SG$ 50 or more)
SG$ 6.74
(below SG$ 50)
3-9
The Russian Federation Expedited
Free
(SG$ 140 or more)
SG$ 17.54
(below SG$ 140)
7-14
Premium Standard
Free
(SG$ 50 or more)
SG$ 6.74
(below SG$ 50)
10-21
New Zealand Express
Free
(SG$ 140 or more)
SG$ 20.25
(below SG$ 140)
3-5
Premium Standard
Free
(SG$ 50 or more)
SG$ 5.39
(below SG$ 50)
5-14
Region I
Cambodia, Indonesia, Japan, Lao People’s Democratic Republic and Vietnam
Express
Free
(SG$ 140 or more)
SG$ 20.25
(below SG$ 140)
3-5
Standard
Free
(SG$ 50 or more)
SG$ 5.39
(below SG$ 50)
7-30 ×
Region II
Andorra, Bulgaria, Croatia, Cyprus, Finland, Gibraltar, Greece, Liechtenstein, Malta, Monaco, Norway, Romania, San Marino and Switzerland
Express
Free
(SG$ 220 or more)
SG$ 27
(below SG$ 220)
3-5
Standard
Free
(SG$ 50 or more)
SG$ 6.74
(below SG$ 50)
7-30
Region III
Brunei, Macau, Malaysia, Philippines, Singapore, South Korea, Taiwan and Thailand
Express
Free
(SG$ 50 or more)
SG$ 6.74
(below SG$ 50)
3-7
Region IV
Bahrain, Cook Islands, Egypt, Fiji, Israel, Jordan, Kiribati, Kuwait, Lebanon, Mexico*, Morocco, Nauru, New Caledonia, Niue, Papua New Guinea, Oman, Pakistan, Samoa, Saudi Arabia, Solomon Islands, South Africa, Tahiti, Tonga, Tuvalu, Turkey and United Arab Emirates

India (Standard Shipping only)
Express
recommended
Free
(SG$ 220 or more)
SG$ 29.70
(below SG$ 220)
3-5
Standard
Free
(SG$ 50 or more)
SG$ 6.74
(below SG$ 50)
7-30 ×
Region V
Argentina, Bangladesh, Bhutan, Brazil, Colombia, Maldives, Myanmar, Nepal and Sri Lanka

Guatemala (Standard Shipping only)
Express
SG$ 40.50
(below SG$ 145)
SG$ 60.75
(between SG$ 145 & SG$ 280)
SG$ 81
(SG$ 280 or more)
3-5
Standard
Free
(SG$ 50 or more)
SG$ 6.74
(below SG$ 50)
7-30 ×
Region VI
All other served countries not listed above
Express
SG$ 56.70
(below SG$ 145)
SG$ 75.60
(between SG$ 145 & SG$ 280)
SG$ 113.40
(SG$ 280 or more)
3-5
Standard
Free
(SG$ 50 or more)
SG$ 6.74
(below SG$ 50)
7-30 ×

 

  • # Fees for Gift Wrapping are excluded when calculating shipping rates.
  • * Delivery destination may indicate nearest post office rather than customer’s address.
  • * Shipments to China may be subject to customs inspections. Please be aware that YesStyle cannot control any delays that occur due to customs issues.
  • * Standard shipments to Mexico require an estimated 30-60 working days for delivery.

 

Note: This Shipping Rate table is effective starting February 7, 2018 (00:00 GMT)

Shipping Duration & Delivery Policy

Delivery Policy: To help you save on delivery charges, Jcollection will usually consolidate your items in one single order and ship them together. When estimating shipping duration, it is best to take the item with the longest Estimated Arrival and use that to calculate shipping duration for your order. Occasionally, Jcollection may ship your items to you separately due to the nature of the products.
In these instances, you will NOT be charged any extra delivery fees.

In the rare occurrence of a wrong item being delivered, please contact our customer service team within seven days and they will send a replacement.

Delivery Arrangements

Orders sent by Third Party Logistics Partner:

• For orders that do not require advance scheduling, the first delivery will be attempted without any scheduling.
• If you miss the delivery, do not fret as they will let you know the delivery failed and you may reschedule a date and time which is convenient for you.
• Should the second scheduled delivery attempt fail, the third attempt will be chargeable.
• In the event that the parcel cannot be delivered and you are not contactable to set up a date and time, your order will be held for a maximum of 1 month from the date of first attempted failed delivery. If there is no response within this month, the order will be cancelled and the money refunded as a form of store credit.

Holding of Order

Jcollection is able to hold your order for a maximum of 1 month from the latest deadline of an item within your order. If you would like more information, please email us at princess@jcollection.sg.

Self-Collection

In the event that you would like to do a self-collection for your order, please write to us at princess@jcollection.sg and give us a notice of at least 1 working day for us to prepare the items for you. If your order is less than $50, we will refund the shipping fee back to the mode of payment which you used for the order.

If you have failed to collect your order after a 1 month from the first contact, after numerous attempts of contact on our end, your order will be cancelled and the money will be refunded to you in the form of a store credit.

Returns & Cancellations

Returns & Cancellations

Return Policy

If your item arrived damaged or you received the incorrect item, we are happy to arrange for a prompt replacement. Request for a replacement by contacting us at princess@jcollection.sg.

Return Eligibility
Please ensure that your items meet all of the following returnable conditions:
• Within 1 month after delivery
• New condition and unused
• Original packaging
• Item is not marked as “Final Sale” (clearly indicated on the product page)

Jcollection reserves the right to reject any returns if item does not meet all of the above conditions.

Refund Amount

As shipping is a hard cost we incur from logistics, please note that all delivery costs are non-refundable, and there is a pick-up fee at 10% of the price you paid for the item. As such, you will be refunded the following amount:

Refunded Amount = Final Paid Price – Delivery Fee – Pick-up Fee (10% of Final Paid Price)

While some companies build in return fees into their prices, we charge only when you return. This way, you’re not paying for peoples’ returns or shipping.

Return Process

1. All we need from you is to contact us via email(princess@jcollection.sg) and wait for our customer service representative to get back to you within 1 – 3 working days. Please be reminded that returns with items that do not meet the Return Eligibility conditions will be rejected.
2. After item is returned to our warehouse, your refund will be processed and you will receive an email notification. Please note that it takes 3 – 5 working days for the refund to appear in your PayPal balance or in your credit card account. However, for some banks, it will only reflect in your next monthly statement.

Please Note:
• Our 1 month return policy does not apply to “Final Sale” items, items that have been removed from their original packaging, damaged items resulting from misuse, abuse, normal wear & tear, products damaged after receipt of delivery, sale items and AS-IS items.
• Voucher codes cannot be re-issued if you return your order. Meaning, you will not be able to use the same voucher code for another order if the promotion has ended. If you return an item which was purchased using a voucher code, only the final paid price (after discount) will be refunded.

Changing Your Order

If you’d like to change your order before it is shipped out to you, we’ll gladly process it with no additional costs to you. Note that exchanges are only available for items of the same price or less. The balance amount will be refunded to the same method of payment as the original payment. If you’d like to exchange for an item of a higher price, we will cancel the original item for you and you will have to place a separate order. Delivery fees will be waived. Easily change your order with our online Changing Order Form.

Unfortunately, you will not be able to exchange your item after you have received an email saying that “Your order is on its way!”, as the item would already be on its way to you! If you’d still like to exchange an item, you will need to return the item (see our return policy) and place a new order. Delivery fees will be incurred for orders less than $50.

Cancellation Policy

Placed an order but change your mind? No worries! You can cancel your order with no additional charge and receive a full refund of the item(s) you wish to cancel. Refund will be made to the same method of payment as the original payment. Unfortunately, after you have received an email saying that “Your order is on its way!”, delivery costs will be non-refundable and there is a pick-up fee at 10% of the price you paid for the item. As such, you will be refunded the following amount:

Refunded Amount = Final Paid Price – Delivery Fee – Pick-up Fee (10% of Final Paid Price)

This is because the item would already be on its way to you and we will no longer be able to make amendments.

Price Protection

Price Protection

Price Protection Policy

If you find that the item(s) you bought is of a lower price than the original price(with no discount applied) on jcollection.sg within 14 days of placing your order, you may write in to us at princess@jcollection.sg to get the difference returned to your original mode of payment.

The 14 Day Price Protection will only apply if you have bought from us at jcollection.sg.

This is not applicable for any promotional discount codes that we run. We cannot give you the difference between a promotion code you used and another promotion code which we are running, eg: 15% off and you want to change it to the Payday 20

Discount Code

*We also do not allow stacking of discount codes.

Bulk Order

Bulk Order

Bulk Order Enquiries

If you need to purchase in bulk amounting to $1,000 or more, please contact our customer service representative or princess@jcollection.sg to check on our bulk purchase discounts!

Terms & conditions apply.