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Return & Cancellations

Returns & Cancellations

Return Policy

If your item arrived damaged or you received the incorrect item, we are happy to arrange for a prompt replacement. Request for a replacement by contacting us at princess@jcollection.sg.

Return Eligibility
Please ensure that your items meet all of the following returnable conditions:
• Within 1 month after delivery
• New condition and unused
• Original packaging
• Item is not marked as “Final Sale” (clearly indicated on the product page)

Jcollection reserves the right to reject any returns if item does not meet all of the above conditions.

Refund Amount

As shipping is a hard cost we incur from logistics, please note that all delivery costs are non-refundable, and there is a pick-up fee at 10% of the price you paid for the item. As such, you will be refunded the following amount:

Refunded Amount = Final Paid Price – Delivery Fee – Pick-up Fee (10% of Final Paid Price)

While some companies build in return fees into their prices, we charge only when you return. This way, you’re not paying for peoples’ returns or shipping.

Return Process

1. All we need from you is to contact us via email(princess@jcollection.sg) and wait for our customer service representative to get back to you within 1 – 3 working days. Please be reminded that returns with items that do not meet the Return Eligibility conditions will be rejected.
2. After item is returned to our warehouse, your refund will be processed and you will receive an email notification. Please note that it takes 3 – 5 working days for the refund to appear in your PayPal balance or in your credit card account. However, for some banks, it will only reflect in your next monthly statement.

Please Note:
• Our 1 month return policy does not apply to “Final Sale” items, items that have been removed from their original packaging, damaged items resulting from misuse, abuse, normal wear & tear, products damaged after receipt of delivery, sale items and AS-IS items.
• Voucher codes cannot be re-issued if you return your order. Meaning, you will not be able to use the same voucher code for another order if the promotion has ended. If you return an item which was purchased using a voucher code, only the final paid price (after discount) will be refunded.

Changing Your Order

If you’d like to change your order before it is shipped out to you, we’ll gladly process it with no additional costs to you. Note that exchanges are only available for items of the same price or less. The balance amount will be refunded to the same method of payment as the original payment. If you’d like to exchange for an item of a higher price, we will cancel the original item for you and you will have to place a separate order. Delivery fees will be waived. Easily change your order with our online Changing Order Form.

Unfortunately, you will not be able to exchange your item after you have received an email saying that “Your order is on its way!”, as the item would already be on its way to you! If you’d still like to exchange an item, you will need to return the item (see our return policy) and place a new order. Delivery fees will be incurred for orders less than $50.

Cancellation Policy

Placed an order but change your mind? No worries! You can cancel your order with no additional charge and receive a full refund of the item(s) you wish to cancel. Refund will be made to the same method of payment as the original payment. Unfortunately, after you have received an email saying that “Your order is on its way!”, delivery costs will be non-refundable and there is a pick-up fee at 10% of the price you paid for the item. As such, you will be refunded the following amount:

Refunded Amount = Final Paid Price – Delivery Fee – Pick-up Fee (10% of Final Paid Price)

This is because the item would already be on its way to you and we will no longer be able to make amendments.